Privacy & Security

77joya Privacy Policy

Your personal information is our most important responsibility. On this page, we explain what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

How We Protecting Your Information

77joya's core data protection pillars at a glance

SSL Encryption

All your data is protected with 256-bit SSL encryption. Every transaction and piece of personal information is transmitted using bank-grade security.

No Data Selling

77joya never sells your personal information to third parties. Your data is used solely to provide our services.

Restricted Access

Only authorized personnel can access your data. Every access is logged and regularly audited.

Secure Data Storage

Your data is stored on internationally certified secure servers. Payment information is never stored directly on our servers.

Your Control

You can view, correct, or request deletion of your information at any time. Full control stays with you.

Spam-Free Communication

Your email or phone number is never used for unsolicited advertising. You can opt out of marketing communications at any time.

Complete Privacy Policy

Read the 77joya Privacy Policy and stay informed about how your data is handled.

1
Introduction

77joya (www.77joya.pro) is a trusted online gaming platform serving users in Bangladesh and internationally. We believe your privacy is a fundamental right. This Privacy Policy explains how 77joya collects, uses, and protects your personal information, and under what circumstances it may be shared with others.

This policy applies to the 77joya website, mobile app, and all digital platforms. Please read this Privacy Policy carefully before using any 77joya service. Continued use of the platform constitutes your agreement to this policy.

77joya complies with international data protection standards and treats user privacy as its top priority. We continuously upgrade our security measures to ensure your information remains protected at all times.

Please Note

This Privacy Policy has been written in English for your convenience. In the event of any dispute, the English version shall be considered final.

2
What Information We Collect

77joya only collects information that is necessary to deliver the best gaming experience and meet legal obligations. We never collect data beyond what is needed.

Directly Provided Information

  • Full name (as per national ID)
  • Email Address & Mobile Number
  • Date of birth & age verification documents
  • Residential Address
  • Mobile Banking Number (bKash/Nagad/Rocket)
  • Copy of ID document (during KYC verification)

Automatically Collected Information

  • IP Address & Device Type
  • Browser Information & Operating System
  • Site Access Times & Session Data
  • Gaming history & transaction records
  • Cookies & Web Beacon Data
Data Type Purpose of Collection Mandatory?
Name & Identity Account Creation & KYC Verification Yes
Email Contact & Password Reset Yes
Mobile Number Payment & OTP verification Yes
Date of Birth Age Verification (18+) Yes
IP Address Security & Fraud Prevention Automatic
Game History Dispute Resolution & Audit Automatic

3
How We Use Your Information

77joya uses your information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.

  • Creating, managing, and securing your account
  • Processing deposits and withdrawals
  • Conducting age & identity verification (KYC)
  • Providing customer support and resolving issues
  • Preventing fraud, money laundering, and illegal activities
  • Complying with legal obligations and regulatory authority directives
  • Delivering a personalized gaming experience
  • Notifying you of important updates and bonus offers (with your consent only)
Our Commitment

77joya never sells your information to advertising companies or uses it for irrelevant marketing. Your data exists solely to serve you.

4
Cookie Policy

77joya uses cookies on its website to enhance your browsing experience and ensure site functionality. Cookies are small text files stored in your browser.

Cookies we use:

  • Essential Cookies: Login sessions and security tokens — the site cannot function without these
  • Functional Cookies: Remembering Language Preferences & Game Settings
  • Analytics Cookies: Anonymous statistics to understand site usage
  • Performance Cookies: For Improving Site Speed & Performance

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain site functionality.

Third-Party Cookies

77joya may use third-party cookies for certain analytics services. These cookies do not identify you personally — they only collect aggregate traffic data.

5
Data Sharing & Disclosure

77joya does not sell your personal information to any third party. However, limited data sharing may be required in certain circumstances:

  • Payment Processor: Information required to process transactions via bKash, Nagad, and Rocket
  • KYC Provider: Regulated partners for identity & age verification
  • Law Enforcement Agencies: As required by a valid court order or investigation
  • Regulatory Authority: For Licensing & Compliance Reporting
  • Anti-Fraud System: For fraud and money laundering prevention

Before sharing data with any third party, 77joya ensures they meet privacy standards equal to or higher than our own. Strict data protection agreements are in place with all partners.

What We Never Do

77joya never sells or rents your information to advertising networks, data brokers, or marketing companies.

6
Data Protection Measures

77joya follows the highest industry standards to protect your information. Our technical and organizational security measures are regularly updated and audited.

  • 256-bit AES Encryption — applied to all data transfers
  • HTTPS/TLS Protocol — active across all web communications
  • Two-Factor Authentication (2FA) — secured account access
  • Regular security audits & penetration testing
  • Data backup & disaster recovery systems
  • Mandatory privacy training for all staff
  • Real-Time Cyber Threat Monitoring

However, no one can guarantee complete security on the internet. In the event of a security breach, 77joya will promptly notify affected users in accordance with applicable law and take the necessary steps.

7
Your Rights

77joya believes you should have full control over your own data. Below is an overview of your rights:

Right of Access

You may request at any time to know what information 77joya holds about you. We will provide full details within 30 days.

Right to Rectification

If any of your information is inaccurate, you may request a correction. This can be done directly through your account settings or by contacting support.

Right to Erasure

After closing your account, you may request that your personal data be deleted. However, certain information may need to be retained for a defined period to meet legal requirements.

Data Portability

You may request a download of your gaming history, transaction records, and account information in CSV or PDF format.

Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. An opt-out link is available at the bottom of every email.

Right to Restrict Processing

You may request that the processing of your data be temporarily restricted during an investigation or dispute.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.

8
Data Retention Period

77joya retains your information only for as long as necessary. Data that is no longer needed is securely deleted after the defined retention period.

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 Years Financial Regulatory Guidelines
KYC Documents 5 years after account closure AML Compliance
Game Log 3 Years Dispute Resolution
Support Chat 2 Years Quality Improvement
Marketing Preferences Immediate upon opt-out User Request

Once the retention period expires, data is permanently deleted using secure methods to ensure it cannot be recovered.

9
Minor Protection

77joya strictly prohibits anyone under the age of 18 from using the platform. Protecting minors is one of our highest priorities.

  • Age verification is mandatory at registration
  • Additional KYC documents may be requested in suspicious cases
  • Accounts identified as belonging to minors are closed immediately
  • Deposited funds are returned to the guardian
A Note for Parents

Please use parental control software to prevent your child from accessing online gaming platforms. 77joya is committed to raising awareness on this issue.

10
Changes to the Privacy Policy

77joya may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, technological developments, or updates to our services.

  • For major changes, advance notice will be sent to your registered email
  • The date of change will be noted at the top of the page
  • Continued use of the service after changes will be considered acceptance of the updated policy
  • Archives of previous policies are available upon request

The last updated date is always shown at the top of this page. We recommend reviewing this policy regularly.

11
Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact our Data Protection team.

  • Email: [email protected]
  • Response Time: Within 48 Hours
  • Language: Support is available in both Bengali and English

To read our other site policies Terms & Conditions And Responsible Gaming View page.

Right to Lodge a Complaint

If you believe the 77joya Privacy Policy has been violated, please contact us first. If your concern is not resolved, you have the right to file a complaint with the relevant regulatory authority.

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