77joya Terms & Conditions

1

General Terms & Conditions

77joya (www.77joya.pro) is an online gaming platform offering Live Casino, Sports Betting, slots, bingo, and other gaming services to users in Bangladesh and internationally. By visiting this website or using its services, you agree to be bound by all terms and conditions stated herein.

77joya reserves the right to update these terms and conditions at any time at its sole discretion. Notice of changes will be posted on the website and updated terms take effect immediately upon publication. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

These terms are available in both Bengali and English. In the event of any conflict, the English version shall prevail. All 77joya services operate under a valid, regulated licence.

2

Account Registration

To play on 77joya, you must register a personal account. You are required to provide truthful, accurate, and complete information at the time of registration. If false or incorrect information is provided, 77joya reserves the right to close your account at any time.

Information required during registration:

• Full Name (as per National ID)
• Valid email address
• Mobile number (active bKash/Nagad/Rocket)
• Date of birth (for age verification purposes)
• Password (minimum 8 characters)

Each user may hold only one account. Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited. Any violation will result in all associated accounts and balances being permanently forfeited.

You are solely responsible for the security of your account. Do not share your password with anyone. If you suspect unauthorised access to your account, contact the 77joya support team immediately.

3

Age & Eligibility

You must be at least 18 years of age, or meet the legal age requirement applicable in your jurisdiction, to participate on 77joya. Participation by minors is strictly prohibited.

77joya may request age verification documents at any time, such as a copy of your national ID, passport, or driving licence. 77joya reserves the right to hold withdrawals pending until verification is complete.

• Registrations from users under 18 years of age are not accepted
• Registering with a false age will result in account cancellation and balance forfeiture
• Registrations from countries where online gaming is prohibited are not accepted
• 77joya employees are not eligible to participate on the platform

4

Deposits & Payments

77joya accepts deposits via bKash, Nagad, and Rocket — Bangladesh's most popular mobile banking services. All deposits are credited to your account instantly.

The following rules apply to deposits:

• Minimum deposit amounts may vary depending on the specific game
• Only deposit from a mobile banking account registered in your own name
• Deposits made through third parties are strictly prohibited and any such transactions will be voided
• All transactions are processed in Bangladeshi Taka (BDT)
• If you experience any issues with a transaction, please contact the support team within 24 hours

5

Withdrawal Policy

77joya is proud to offer one of the fastest withdrawal processes in Bangladesh. Withdrawals are typically completed within 10 minutes to 24 hours.

• Withdrawals are available to verified accounts only
• Withdrawals must be made via the same payment method used for the original deposit
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first
• Large withdrawals may be held pending completion of KYC verification
• Withdrawals may be temporarily suspended pending investigation of suspicious activity

Withdrawal requests cannot be cancelled once submitted. Please verify the amount and payment method carefully before confirming your request.

6

Bonuses & Promotions

77joya offers a range of bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, free spins, and VIP rewards. Each bonus comes with its own specific terms, which are detailed on the promotions page.

General bonus terms:

• Each bonus offer can only be claimed once per user
• Winnings derived from a bonus cannot be withdrawn until the applicable wagering requirements have been met
• Bonuses are typically valid for 7 to 30 days — any unused bonus will expire after the specified period
• Multiple bonuses cannot be active simultaneously unless explicitly permitted
• 77joya reserves the right to cancel any bonus if abuse is suspected

7

Gaming Rules

Every game on 77joya is powered by internationally certified RNG (Random Number Generator) technology, which is regularly audited by independent third parties. All game outcomes are completely unbiased and not predetermined.

• The dealer's decision is final in Live Casino games
• If a game is interrupted due to a technical error, 77joya reserves the right to void that round
• For Sports Betting, if the odds change after a bet is placed, the bet will be settled at the odds that were in effect at the time it was accepted
• In the event of a dispute over a game result, the 77joya game server log will serve as the definitive record
• 77joya is not liable for any losses resulting from internet connection disruptions

In the event of a discrepancy between the balance or game history shown on your screen and the data held on our servers, the server record shall be considered final.

8

Prohibited Activities

77joya is committed to maintaining a fair and secure gaming environment. The following activities are strictly prohibited and will result in immediate action if detected:

• Playing games using bots or automated software
• Exploiting system vulnerabilities or bugs to gain an unfair advantage
• Bonus abuse through multiple accounts
• Money laundering or depositing funds from illegal sources
• Colluding with other players to manipulate game outcomes
• Cyber attacks on 77joya's servers or network
• Registering using a false or stolen identity

9

Account Closure & Suspension

77joya reserves the right to temporarily suspend or permanently close any account for any reason. Accounts are typically closed for the following reasons:

• Violation of these terms and conditions will result in
• If fraudulent activity or suspicious behavior is detected
• If age verification fails or false information is provided
• Due to extended inactivity (12 months or more)
• Self-exclusion at the user's own request

If a valid balance exists prior to account closure and no breach of rules is established, that balance will be returned via the verified payment method on file. Balances may be temporarily withheld during an ongoing investigation.

Users may request account closure at any time by contacting the support team. Once self-exclusion is applied, the account will not be reactivated before the designated period has ended.

10

Privacy & Data Protection

77joya takes the privacy of users' personal information very seriously. Any information you provide is used solely for account management, payment processing, and fulfilling legal obligations.

• Personal information is never sold or transferred to third parties
• All data is protected with 256-bit SSL encryption
• Payment details are not stored directly on the server
• Information may be disclosed in response to valid requests from law enforcement authorities

For full details of our privacy practices, please visit our Privacy Policy Read page.

11

Responsible Gaming

77joya believes gaming should be entertaining — not addictive. We encourage all users to play responsibly. The following protective tools are available free of charge to all players on the 77joya platform:

• Set daily, weekly, and monthly deposit limits
• Session timer — automatic logout after a set period
• Self-Exclusion — from 30 days to permanent
• Cooling-Off Period — Temporarily pausing your play
• Access to betting history and transaction reports

If you feel you may have a problem with gaming, please don't hesitate to reach out. For more information, visit our Responsible Play View page.

12

Terms Changes & Dispute Resolution

77joya reserves the right to update these terms and conditions at any time. Notice of significant changes will be posted on the website and may also be sent to your registered email. Continued use of the platform after any changes will be taken as acceptance of the updated terms.

Dispute resolution process:

• First, submit your complaint to the 77joya customer support team
• An initial response will be provided within 72 hours
• Complex issues may take up to 14 business days to resolve
• If a dispute cannot be resolved internally, you may escalate it to the relevant licensing authority

Any disputes relating to these terms shall be governed by the laws and jurisdiction of 77joya's licensing authority. Should a Bangladeshi court assert jurisdiction over any dispute, 77joya will cooperate accordingly.

Thank you for reading the 77joya terms and conditions. We hope your experience on 77joya is safe, enjoyable, and responsible.